Hello AndrewNagel1 ,. Thanks for reaching Microsoft Community and posting your concern here. We're sorry for the delayed response. Audio echo in a Zoom meeting has been common for most devices which have built-in microphone and speakers. There are three possible causes of this issue: A participant has both the computer and telephone audio active; Participants with computer or telephones speakers that are too close to each other; and multiple computer with active audio in the same conference room.
Hope this helps. Was this reply helpful? Yes No. Sorry this didn't help. Thanks, Steven. I'd looked at that article in the Zoom Help Center, but it doesn't seem to address my issue. I've been using the Surface Laptop 3 for Zoom for months with no problems.
Three weeks ago this problem started and I cannot stop it by changing the setttings on Zoom. I am in meetings with many people whose mics and speakers are near each other, and no one else is having the problem. That's why I think it's a Microsoft hardware or Windows 10 problem rather than a Zoom problem. No matter what audio settings I use for Zoom, if I'm using the built-in Realtek audio and mic, I have the problem. The mic picks up the audio from the other meeting participants coming out of my speakers and Windows does not know to cancel that audio out.
Zoom then perceives me as the person speaking. I can't hear anyone else, and the person actually speaking hears themself twice. I've been experiencing the same problem and it started out of the blue months ago after having almost no issues with it since getting the laptop in April Zoom support was no help at all. It's been happening across my entire organization more frequently now, 50 employees all on Surface Pro 3.
Seems to help if you turn the speaker volume down, but not much. Thanks for keeping me posted. I'm sorry for the delayed response. In this case, please give these troubleshooting steps a try to isolate the issue:.
Run audio troubleshooter. Make sure to check View Optional features and install all recent updates. Restart the Surface after installing updates. Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo. Go to Download driver and firmware for Surface , choose your Surface model then click Download.
Choose the. After downloading, run and install the. Run System File Checker in Windows In any event the issue still persists, we suggest to perform a Fresh Start. It lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. Fresh Start will remove most of your apps, including Microsoft Office, third-party anti-virus software, and desktop apps that came pre-installed on your device.
You will not be able to recover removed apps, and will need to manually reinstall these apps later. I had done the diagnostics and updates before posting. I'm currently doing everything shy of the Fresh Start, which sounds scary.
I'll let you know if it's all helped. I have the same issue with my Surface laptop that I just got 2 weeks ago. When I join a Zoom meeting everyone else hears an echo. If I join the Zoom audio via my phone there is no echo. I'm more than a little frustrated because for the money I spent on this computer I should be able to do basic things like use Zoom! I have tried the things mentioned in the article from Zoom and the items below mentioned by StevenK except for the fresh start since this computer is just 2 weeks old, I don't think I should have to do that!
Thanks, Allison. I was just about to write to Steven, but he'll probably see this here. I tried all the steps he suggested other than the Fresh Start, and nothing has worked. I don't use a docking station, so I doubt that has anything to do with anything. This problem surfaced pun intended this week.
When I use the Surface Laptop's built in microphone and speakers and someone else speaks, Zoom picks up that audio from my speaker and loops it. Zoom thinks I'm speaking and cuts off my colleagues. They hear themselves echoing through my Surface.
I hear them as broken up. I've been through all the audio settings in Windows 10 and Zoom and cannot fix. It seems like it can't be a Zoom problem, because Zoom must have worked through this issue that literally every person who isn't using an external mic or headset has. Please let me know if you know how to fix this. I recently bought a Surface Laptop and am having the same issues.
Clearly this is something that Microsoft has to fix. The Surface product line needs to work with all video conferencing platforms beyond Teams. Please fix this or I'll be forced to buy competitors products. Our entire agency works with Surfaces at the moment. Choose where you want to search below Search Search the Community. This thread is locked.
You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Do I need a new computer? This one is only a few months old. Only solution has been to use headphones, which I hate using.
In reply to AndrewNagel1's post on February 21, Hello AndrewNagel1 , Thanks for keeping me posted. In this case, please give these troubleshooting steps a try to isolate the issue: Run audio troubleshooter. Update drivers and firmware Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo.
Of note, I am also using a surface docking station. Anyone have any other ideas? It appears to be a software related issue with the hardware and how it relates to Zoom. Really hope Microsoft takes a look into this issue. StevenK Is there any evidence that confirms doing this addressed the issue? This site in other languages x.
- Common Zoom Audio Problems & How to Fix Them | IR
During the COVID pandemic and even post-pandemic, Zoom remains one important video conferencing продолжить people have installed and use on their devices.
With it, many were able to and still ссылка virtually remain in touch with loved ones. The app also plays a key role in learning, business, meetings, and other areas of our lives.
People who are not familiar with the controls of the app can also find it hard to hear other participants or get their voices heard. Participants on the other end of a zoom meeting might not hear you for a number of reasons.
Some of these factors are outlined below. All of these issues require different fixes. One common issue, however, which first-time zoom users, in particular, run into is disabling audio and muting their microphone. Zoom audio system lets you hear audio and sounds coming from other why is my zoom audio not working on laptop - why is my zoom audio not working on laptop if you have your audio connected.
And to be heard, you must stay unmute. Setting 1: While in a meeting, tap your screen to display the meeting controls below your screen. Setting 2: To be heard by other participants in a Zoom meeting, tap on the screen to show the call controls. Tap on the microphone icon if there is a red diagonal line across it. After думаю, zoom downlaid етот selection, Test the Speaker.
Step 5: To make sure your audio will be delivered to participants, look for Microphone also under the Audio tab and click the Input level bar next to Test Mic to pick the right mic. Zoom download for windows the Test Mic button afterward to confirm that the selected mic works. Otherwise, you may have to try another mic from the list. If you are, however, facing no Zoom audio on your mobile device, the solution provided перейти the following section will help you.
Step 4: Click Meeting. Make sure also that Always Mute My Microphone is disabled. Step 2: Open Zoom and tap Settings at the bottom right screen. That said, the steps below show how iMyFone Fixppo — an iOS solution tool — may be used to fix Zoom audio connection in addition to other possible issues with an iOS device. Step 2: Open the app and select Standard Mode. Step 3: Connect your device to your PC and click Next. Make sure your iOS device is unlocked before clicking Next.
If your zoom audio is not working, this post has explained to you ways to can fix the issue by making certain settings on your device and Zoom. If the Zoom no audio problem persists on your iOS device, you may want to consider fixing the problem with Fixppo. Product-related questions? Zoom Audio Not Working? Fix it Now! Brandon Eldred July 30, Updated: November 15, Ready to learn why Zoom why is my zoom audio not working on laptop - why is my zoom audio not working on laptop not working as well as the solution?
Keep on reading. Brandon Eldred. Click to rate this post Generally rated 4. You have already rated this article, please do not repeat scoring!
Why is my zoom audio not working on laptop - why is my zoom audio not working on laptop
Zoom video conferencing consumes a good deal of bandwidth. During a meeting, your device is transmitting a complex set of data packets to the receiving device, and vice versa. Slow internet causes poor quality video streaming, and buffering disconnection. So if your WiFi connection or cellular connection has even a slight fluctuation, it can cause high latency , and some of those data packets may get lost or interrupted in their journey. This results in audio cutting in and out, and lagging video.
These problems can even lead to Zoom disconnecting altogether. Not the ideal situation when trying to conduct an important meeting. Before you start your meeting or conference, it's a good idea to check your video and audio settings. You can do this by joining a test call. Zoom will test your speakers automatically.
If you can't hear a ringtone, click on the drop-down menu and select No to switch your speakers until you hear the ringtone. Then click Yes to continue to the 'access your microphone' test. Many enterprise organizations are heavy Zoom users. Obviously, all users joining a meeting need to be able to see and hear clearly from any device. Improving audio quality means improving any meeting outcome. The best way to improve the audio quality on your Zoom calls is to use a high quality microphone and make sure it's set up properly.
Computer audio meaning the microphone built into your laptop or webcam doesn't have the quality or fidelity of an independent microphone. As well as better audio quality, you can access your microphone more easily, positioning it, and yourself optimally for the best sound delivery. Alternatively, a good quality headset will sound better than the microphone on your computer, and isolate your audio from background noise. Here are a few possible solutions.
During a meeting, test your audio devices in the audio settings. Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases. To clear your browser cache , open the browser settings menu, and clear both the cache and the cookies.
Check if the volume on your computer is muted or too low. To do this, click the speaker icon in the bottom right corner of Windows With macOS , you can also find volume control options via the menu bar or System Preferences. Look to see if you can see an X next to the speaker icon. If so, activate the speakers using the buttons or by tapping the speaker icon. Check the volume using the volume buttons on your smartphone. If you habitually set your smartphone to silent or vibrate, check the audio profile on Android or iOS to see if the sound is turned on.
As simple as it sounds, rebooting often helps solve audio problems. Want to see all participants on Zoom because multiple users are in a video conference?
With the Zoom gallery view, you can quickly get an overview and see all participants even in large Zoom meetings. More precisely, up to 49 participants at once. Learn how it works and the differences between the desktop and mobile app here.
If you don't see the phone call option, it's because the host doesn't have the correct paid account level or the audio plan add-on to enable that, or they might not have allowed participants to join by telephone. More Button Icon Circle with three horizontal dots. It indicates a way to see more nav menu items inside the site menu by triggering the side menu to open and close. Smart Home. Social Media. Devon Delfino. Share icon An curved arrow pointing right. Twitter icon A stylized bird with an open mouth, tweeting.
Twitter LinkedIn icon The word "in". LinkedIn Fliboard icon A stylized letter F. Before you attempt anything more complicated, make sure everything is connected securely. If not, take a look at the second fix below. So you should update the audio driver to see if it fixes your problem. There are two ways to get the correct drivers for your sound card: manually or automatically. To update the audio driver manually, you can go to the official website of your device manufacturer, find the driver corresponding with your specific flavor of Windows version for example, Windows 64 bit and download it manually.
Driver Easy will automatically recognize your system and find the correct drivers for your exact audio device, and your Windows version, and it will download and install them correctly:. So does the driver update get your Zoom audio back on track?
